How to amend Nominal Payout amounts – RetailConnect
Connections On-Premises | Applicable from version: ALL | Revision: 2
Customers that have numerous pay-outs / paid-ins set-up on their RetailConnect have normally amounts duplicated i.e. the posting that will hit the nominal ledger on Sage is on the Nominal Payouts section and the deduction/increase from the cash perspective is in the right hand side of the screen together with other tenders. However at times if a cashier incorrectly enters a pay-out / paid-in on the till this amount will be incorrect on both till total goods and on the Nominal Payout also.
As a user you have the option to to correct the amount on the Calculated Good section through the Multi… option. On the Nominal Payout side the process is described below.
In our example the cashier did not process €/£ 5 as part of the transaction and we are missing €/£ 5 in our total Lottery Online pay-out
Process:
1. Open the date in question (via Process Transaction button or Transaction Enquiries / View Transaction Status)
2. Amend the total on the tender side as normal via the Multi… option
3. For the Payout side click on Input
4. Select Type from the dropdown list (in our example it till be Lottery Online
IMPORTANT NOTE: Make sure to select the correct type e.g. PO: Lottery Online is the tender type and Lottery Online is the nominal payout. Standardly the tenders have a prefix e.g. PO / PI / CA / CC and the nominal side does not. Descriptions will defer from client to client.
5. Insert Goods Value and press Enter on your keyboard to commit
NOTE: For this type of input there is not other information that you need to fill in i.e. you can leave the rest blank. Please only anter the adjustment amount and not the total amount. The total will be updated once this transaction is saved.
6. Press OK
The amount on the right hand side should now include the adjustment amount we entered.